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Terms of Service

Last updated November 8, 2026

These Terms of Service ("Terms") are an agreement between MXP Group LLC, doing business as Ten10 TMS ("Ten10", "we", "us") and the company that signs up for Ten10 ("Customer", "you"). The person who accepts these Terms confirms they have authority to bind the Customer. These Terms are part of the SaaS Master Service Agreement; all of Ten10's agreements and policies are listed in the Legal Center.

1. The service

Ten10 is transportation management software for motor carriers and freight brokers, including the web dashboard, the driver app, tracking pages, the Ten10 Load Board and related features (the "Service"). Ten10 is a software provider only. Ten10 is not a motor carrier, freight broker, freight forwarder, factoring company, insurance agent, bank or money transmitter, and does not arrange, transport, pay for or insure freight, or assign carriers to loads. See the Technology Provider / Non-Brokerage Operating Policy.

2. Accounts and users

You are responsible for your users, their logins and everything done under your account. Keep passwords private and remove users who should no longer have access. You must give accurate company information, including MC and USDOT numbers where they apply.

3. Free trial and subscription

New accounts start with a free trial of 5 days, or the length stated in a promo code. A payment method is required to start the trial, unless the promo code used at signup says no payment method is needed at signup. In that case, you must add a payment method before the trial ends to keep using the Service; if you don't, your account is paused (you can sign in and view your data, but not make changes) until you add one, and nothing is charged. If you cancel during the trial, your account becomes view-only right away and closes 24 hours later, with nothing charged, until you restart a paid subscription. When the trial ends with a payment method on file, your subscription starts and is billed automatically as described in the Subscription and Billing Terms, which are part of these Terms.

4. Your data

You own the data you put into Ten10, including loads, customers, carriers, drivers, documents and rates ("Customer Data"). You give Ten10 permission to store and process Customer Data only to provide, secure and support the Service. Each company's data is kept separate from other companies. Ten10 does not sell Customer Data, does not share it with other carriers, brokers or shippers unless you choose to, and never uses it against you; see the Customer Data Ownership and Confidentiality Agreement. Account admins can download Customer Data as CSV (Excel) files at any time from Settings > Your data, including while an account is paused, past due or cancelled: Ten10 does not hold your data hostage for unpaid fees. After cancellation the account's admins can download it for 30 days after the account closes; after that we may delete it.

5. Ten10 Load Board

The Ten10 Load Board lets brokers on Ten10 post loads and carriers on Ten10 request them. Ten10 is not a party to any agreement between a broker and a carrier. Brokers are responsible for vetting and selecting carriers, and carriers are responsible for the loads they accept. Carrier information from FMCSA or other sources is provided as-is and may be out of date; confirm it before you book.

6. AI and automated features

Some features use artificial intelligence to read documents, draft messages or suggest rates. Results can contain mistakes. You are responsible for reviewing rate confirmations, rates, appointment times and messages before relying on them or sending them.

7. Third-party services

Ten10 connects to services you choose, such as ELD providers, factoring companies, email providers, load boards and payment processors. Those services are governed by their own terms; see the API and Third-Party Integration Agreement. Ten10 is not responsible for third-party services, and partner offers shown in Ten10 are provided by those partners. Online payments are processed by Stripe under the Payment Processing Terms; Ten10 does not pay carriers or brokers.

8. Acceptable use

You agree to follow the Acceptable Use Policy. We may suspend accounts that break it.

9. Availability and changes

We work to keep Ten10 available but do not guarantee it will be uninterrupted or error-free. We may change or improve features. Changes to these Terms follow the change section of the MSA (notice in advance, going forward only).

10. Disclaimer

The Service is provided "as is" and "as available". To the fullest extent allowed by law, Ten10 disclaims all warranties, including merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent allowed by law, Ten10 is not liable for lost profits, lost revenue, lost loads, cargo loss or damage, detention, fines, penalties, or any indirect, incidental, special or consequential damages. Ten10's total liability is limited as set out in the MSA (generally, the fees you paid Ten10 in the 3 months before the claim), with the exceptions stated there.

12. Indemnity

You will defend and indemnify Ten10 against claims arising from your freight operations, your Customer Data, your dealings with carriers, brokers, shippers or drivers, or your breach of these Terms.

13. Termination

You may cancel at any time as described in the billing terms. We may suspend or end your account for non-payment or for breaking these Terms.

14. Governing law

These Terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Harris County, Texas, subject to the jury trial and class action waiver in section 13 of the MSA.

15. Text messages (SMS)

Ten10 TMS sends text messages from (888) 473-5399 to truck drivers about the load they are hauling ("Ten10 TMS load messages"):

16. Contact

Questions about these Terms: hello@getten10.com. Legal notices by mail: MXP Group LLC dba Ten10 TMS, 1888 Brittmoore Rd #1447, Houston, TX 77043.