Subscription and Billing Terms

Last updated November 8, 2026

These terms explain how MXP Group LLC, doing business as Ten10 TMS ("Ten10") bills for the Service. They are part of the Terms of Service.

1. Plans

Carrier: $25 per truck per month, unlimited office users.
Broker: $150 per month including 1 user seat, plus $30 per additional seat.
Carrier + Broker: $199 per month including 4 trucks and 1 user seat, plus $25 per additional truck and $30 per additional seat.
Add-ons: optional features at the price shown in Ten10 before you add them. One-time services, such as data import ($250), are billed once.

Truck and seat counts update automatically as you add or remove trucks and users, and changes are prorated.

2. Free trial

Your free trial lasts 5 days, or the length stated in a promo code. A valid payment method is required to start it, unless the promo code used at signup says no payment method is needed at signup; in that case you must add one before the trial ends to keep using the Service, and an account without one is paused (view only) when the trial ends, with nothing charged. If you cancel during the trial, your account becomes view-only right away and closes 24 hours later, with nothing charged. Unless you cancel before the trial ends, your subscription starts automatically when the trial ends (or, for a paused account, when you add a payment method) and your payment method is charged for your plan and any add-ons you chose.

3. Automatic renewal

Subscriptions renew automatically every month and are charged to your payment method on file until you cancel. Prices are in US dollars and do not include taxes, which may be added where required.

4. Cancellation

You can cancel at any time from Billing in Ten10. Cancellation takes effect at the end of the current billing month, and you keep access until then. If you cancel during a free trial, nothing is charged, your account becomes view-only right away, and it closes 24 hours later; you can restart a paid subscription at any time, and it starts immediately. One-time services are not cancellable once started.

5. No refunds

All payments are final. Once a subscription payment or one-time charge has been made, no refunds or credits will be provided, including for partial months, unused trucks or seats, unused add-ons, or accounts that are canceled, downgraded or not used. This does not apply to charges made in error by Ten10 (for example a duplicate charge), which we will correct, or where the law requires a refund.

6. Failed payments

If a payment fails, we will retry it and notify you. If it is not resolved, we may suspend the account until the balance is paid.

7. Promo codes and referrals

Promo codes may change the trial length or give a discount for a set number of months, as stated with the code. Referral offers: a new company that signs up with a referral code gets 25% off its first 2 months, and the referring company receives a credit of one month of its plan after the new company's first payment. Promo and referral offers have no cash value, cannot be combined, and may be changed or ended at any time for new signups. Each company may use one promo code: Ten10 may decline a promo code for a company that has already used one (matched by email, MC or USDOT number, or phone) unless Ten10 approves it. Win-back offers for returning customers are not limited this way.

8. Price changes

We may change prices with at least 30 days' notice. New prices apply from your next billing month after the notice period.

9. Payment processing

Payments are processed by Stripe. Ten10 does not store your full card number.