Customer Data Ownership and Confidentiality Agreement

Last updated November 8, 2026

Summary: your data belongs to you. Ten10 only uses it to run the software for you. We never sell it, never share it with other carriers, brokers or shippers unless you choose to, never use it to compete with you or take advantage of you, and you can download all of it (Excel or CSV) any time, even if you stop paying or cancel.

1. What "Customer Data" means

All information a Customer or its users, drivers, carriers, customers or integrations put into or generate in Ten10: loads, rates, margins, lanes, customers and shippers, carriers, brokers, drivers, trucks, documents (rate confirmations, BOLs, PODs, W-9s, insurance certificates, permits), messages, GPS positions, invoices, settlements and payment records.

2. Ownership

Customer owns its Customer Data. Ten10 gets only a limited, non-exclusive license to host, copy, transmit and process it as needed to provide, secure and support the Service and to follow Customer's instructions (for example, sending a rate confirmation, sharing a tracking link, or connecting an integration Customer turned on). Ten10 claims no ownership of Customer Data.

3. Ten10's non-use promises

Ten10, MXP Group LLC and their owners, employees and contractors will not:

sell, rent or license Customer Data to anyone;
show or give one Customer's data to another carrier, broker, shipper or other member, unless Customer chooses to share it (for example by posting a load on the Ten10 Load Board, sending a rate confirmation, sending a carrier packet, or sharing a tracking link);
use Customer Data to solicit, steal or contact Customer's customers, shippers, carriers or drivers for anyone else's benefit;
use Customer Data to undercut Customer's rates, compete for Customer's freight or lanes, or decide which loads, carriers or rates to offer to others;
use Customer Data to rank, blacklist, rate or penalize Customer to other members, or to set Customer's prices differently from other customers;
use Customer Data to train AI models that are offered to others, or let any AI provider do so.

4. Aggregated statistics

Ten10 may create aggregated, de-identified statistics (for example, the number of loads moved on Ten10 or average processing times) that cannot reasonably identify any Customer, its customers, its carriers, or any individual rate or lane. Ten10 will not publish or offer rate or lane benchmarks built from Customer Data without first offering Customers a way to opt out.

5. Confidentiality

Each party will keep the other's confidential information (including Customer Data, pricing, customer lists, margins, contracts and Ten10's non-public product and security information) confidential, use it only for the Agreement, and share it only with people and service providers who need it and are bound by similar duties. This does not apply to information that is public through no fault of the receiving party, already known, independently developed, or rightfully received from someone else. A party may disclose information when required by law or court order, after giving the other party notice where legally allowed.

6. Who at Ten10 can see Customer Data

Ten10 staff do not look at a Customer's account data except (a) when the Customer requests or approves support access in the dashboard, which is time-limited and logged; (b) to investigate a security incident, fraud, abuse or a technical problem, by authorized engineers whose access is limited and logged; (c) through automated platform processes that run the Service (for example billing, backups, notifications and the Ten10 Load Board); or (d) when required by law. See the Information Security and Access Control Policy and the Conflict of Interest and Non-Use Policy.

7. Your right to your data: export any time

Account admins can download their Customer Data from Settings > Your data at any time, as CSV files that open in Excel.
This right does not depend on payment: paused, past-due, view-only and cancelled accounts can still sign in to download their data. Ten10 does not hold Customer Data hostage for unpaid fees.
After cancellation, the account's admins can download its data for 30 days after the account closes (longer if required by law). Customer can also email hello@getten10.com for a copy during that time.
Documents (PDFs and photos) can be downloaded from each record.

8. Retention and deletion

Ten10 keeps Customer Data while the account is open. After cancellation, Ten10 may delete it after the export period, except records Ten10 must keep by law (for example billing and tax records, and acceptance records). Customer can ask for earlier deletion by emailing hello@getten10.com. Backups are overwritten on their normal cycle. Customer is responsible for keeping its own records required by law, such as 49 CFR Part 371 broker records or driver qualification files.

9. Security incidents

If Ten10 becomes aware of unauthorized access to Customer Data, it will notify the affected Customer without unreasonable delay and as required by law, describe what happened and what is being done, and cooperate with Customer's notices to others.