Privacy Policy

Last updated November 8, 2026

This policy explains how MXP Group LLC, doing business as Ten10 TMS ("Ten10") collects and uses information when you use getten10.com, the Ten10 dashboard, the Ten10 driver app and tracking pages.

Information we collect

Account information: company name, MC and USDOT numbers, user names, emails, phone numbers and passwords (stored encrypted).
Customer Data: loads, stops, rates, customers, carriers, drivers, trucks, documents and messages that you enter or upload.
Driver app data: driver name, phone, photos and documents the driver uploads, and the truck's or phone's location while the driver is on a load.
Billing information: handled by Stripe; we receive the card brand, last 4 digits and billing status.
Website and usage data: pages visited, device and browser type, and cookies used to keep you signed in and measure site traffic.

How we use it

To provide and secure the Service, show tracking to the people you share links with, send emails and notifications you set up, process payments, provide support, and improve Ten10. We do not sell personal information.

Who we share it with

Service providers that run Ten10 for us, such as hosting (Railway), payments (Stripe), email delivery (Resend), text messages (Twilio or Plivo), maps and routing (Google), website analytics (Google Analytics and Microsoft Clarity, only with your consent), app notifications (Apple Push Notification service and Google Firebase Cloud Messaging), AI document reading (Anthropic, which under its current commercial terms does not train its models on this data), and integrations you connect (for example Motive or your factoring company). We share information when required by law or to protect Ten10 and its users. Partner offers you choose to accept are shared with that partner only with your action.

Data separation and security

Each company's data is separated at the database level. Integration keys and passwords are encrypted. No system is perfectly secure, and you should report any concern to hello@getten10.com.

Retention

We keep Customer Data while your account is active and for 30 days after the account closes so its admins can download it, unless a longer period is required by law.

Your choices

Company admins can update or delete users and data in Ten10. Individuals may ask for access to or deletion of their personal information by emailing hello@getten10.com; requests about a company's records may be referred to that company.

Ten10 Driver app (iPhone and Android)

Drivers sign in to the Ten10 Driver app with the phone number their trucking company added and a PIN; the app has no other way to sign up. It uses the phone's features only when the driver allows them:

Camera and photos: to take or pick photos of bills of lading, proof of delivery, freight, receipts and incident reports for a load.
Location: while the app is open during an active load, to share the driver's position and arrivals with their company and the customers it shares tracking with. The app does not collect location in the background.
Notifications: dispatch messages and load updates, delivered through Apple Push Notification service on iPhone and Google Firebase Cloud Messaging on Android.

The app has no ads and does not track drivers across other apps or websites. We don't sell driver information. The first time a driver signs in, the app shows a short privacy notice in English, Spanish (aviso de privacidad) or French and records that the driver read it. Drivers in Mexico may exercise their ARCO rights (access, rectification, cancellation, opposition), and drivers in Canada their access and correction rights, through their company or by emailing hello@getten10.com. Driver data is stored in the United States.

Deleting your driver account: in the app, open More → My Profile → Delete my account. This closes your login and removes your email, birthday, address, emergency contact, notification settings and phone location history. Loads, pay statements and driver qualification files stay with your trucking company because carriers must keep them by law; ask your company about those records. You can also email hello@getten10.com to delete your account.

Text messages (SMS)

Ten10 sends text messages on behalf of the freight brokers and carriers that use Ten10, from the number (888) 473-5399. Texts go to truck drivers about a load they are hauling: a link to share their location for that load, reminders to upload pickup and delivery photos, the signed bill of lading and proof of delivery, and status messages. A driver's mobile number is provided by their trucking company for that specific load, and each first message identifies the sender.

Opt out: reply STOP at any time to stop receiving texts. Reply HELP for help, or email hello@getten10.com. See how drivers opt in.
Frequency: message frequency varies by load, usually a few messages per load.
Cost: message and data rates may apply.
Your number is not shared: mobile numbers and text-message consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. They are used only to send the load messages described above, through our text-messaging provider.

Electronic signatures

When someone e-signs a bill of lading in Ten10 (see the Electronic Signature Disclosure), we keep their name, signature image, the date and time, the device and IP address, the approximate location, and an email address if they asked for a copy. These are kept with the load for the carrier and the parties to the shipment.

Website cookies and analytics

getten10.com loads analytics (Ten10's own, Google Analytics and Microsoft Clarity) and any advertising tags only after you choose Accept in the privacy notice. Essential only, closing the notice, or a Global Privacy Control signal keeps them off. When analytics are on, our server looks up your approximate country and US state from your IP address and does not store the IP address with those records. Details: Cookie and Tracking Notice.

Your privacy rights

Depending on where you live (including Texas, California and other states with privacy laws), you may have the right to know what personal information we have about you, get a copy, correct it, delete it, and opt out of targeted advertising, the "sale" or "sharing" of personal information, and certain profiling. Ten10 does not sell personal information. To use a right, email hello@getten10.com from the address on file or use the Privacy choices link on our website; we will verify your request and respond within the time the law requires (generally 45 days). You may use an authorized agent. If we deny your request, you may appeal by replying to our answer, and if your appeal is denied you may contact your state attorney general. We will not discriminate against you for using these rights. When your information is part of a company's records in Ten10 (for example a driver file), we may refer your request to that company, which controls those records.

Security and breaches

How we protect information is described in the Information Security and Access Control Policy. If a breach affects your information, we will notify you and the authorities as required by law.

Children

Ten10 is a business service and is not intended for anyone under 18.

Contact

hello@getten10.com, or by mail: MXP Group LLC dba Ten10 TMS, 1888 Brittmoore Rd #1447, Houston, TX 77043.

Changes

We will post updates to this page and change the date above.