Technology Provider / Non-Brokerage Operating Policy

Last updated November 8, 2026

Summary: Ten10 is software. It doesn't broker loads, haul freight, ship freight, assign shipments, pick carriers, set rates, hold anyone's money, give legal advice, or insure anything. The carriers, brokers and shippers who use it make their own decisions and agreements.

1. What Ten10 is

MXP Group LLC, doing business as Ten10 TMS provides transportation management software. Ten10 is not a motor carrier, freight broker, freight forwarder, shipper, customs broker, factoring company, insurance agent, bank or money transmitter, and does not hold FMCSA broker or carrier authority for the Service.

2. What Ten10 does not do

Ten10 does not arrange, sell or offer transportation, accept freight, or receive compensation for arranging transportation.
Ten10 does not assign carriers to loads or choose carriers for brokers or shippers. The carrier vetting tool applies default rules (for example, inactive authority or an expired insurance certificate) that each broker can review, override or ignore; the broker alone decides whether to approve, block or book a carrier. Automated notices the TMS sends (for example insurance expiration reminders) are sent for the broker that uses Ten10.
Ten10 does not set or negotiate freight rates. Rate suggestions and AI output are information only.
Ten10 is not a party to any rate confirmation, broker-carrier agreement, shipper agreement, bill of lading or load posted on the Ten10 Load Board.
Ten10 does not collect, hold or pay freight charges and never holds anyone's money. Shippers pay brokers and brokers pay carriers from their own bank accounts or through Stripe, which facilitates the payment, as described in the Payment Processing Terms.
Ten10 does not give legal, tax, insurance or regulatory advice. Information, templates and AI answers in Ten10 are for reference only.
Ten10 does not share one member's information with another member except when the member chooses to (see the Data Ownership and Confidentiality Agreement).

3. Templates

Ten10 offers document templates, including a carrier-broker agreement, shipper agreement, NDA and rate confirmation layouts. Templates are provided for convenience only, are not legal advice, and are not a substitute for the advice of an attorney. The broker, carrier or shipper that uses a template adopts it as its own document, is responsible for reviewing it with its own attorney, deciding whether it fits, and completing it accurately. Ten10, MXP Group LLC and their owners, members, developers and employees are not parties to, and are not liable for, any agreement made from a template, any incorrect information in it, or any carrier assignment or shipment made under it.

4. Ten10 Load Board

The Ten10 Load Board is a software feature that lets brokers on Ten10 show loads to carriers on Ten10 and lets carriers ask for them. The broker decides whether to book a carrier and makes its own agreement with that carrier. Ten10 does not decide who gets a load and never charges a fee for arranging transportation. Ten10's fees are software subscriptions and payment-processing fees, shown before they apply.

5. Partner offers

Factoring, fuel, insurance, ELD and other partner services shown in Ten10 are provided by those partners under their own terms. Where Ten10 receives a referral fee, it is disclosed on the offer.

6. Compliance

Ten10 TMS will always operate as a transportation management system: software, not a bank, carrier, broker, freight forwarder or shipper. Ten10 intends to follow the Texas and federal laws that apply to it as a software and technology provider, and will change features or these terms if needed to stay within them.

7. Members' responsibilities

Each carrier, broker and shipper is responsible for its own operating authority, bonds and insurance, legal compliance, contracts, claims, payments, and the accuracy of the information it enters.