Carrier Membership Terms

Last updated November 8, 2026

Summary: rules for carriers (including Mexican and Canadian carriers and owner-operators) who use Ten10, and Ten10's promises to carriers.

1. You are an independent carrier

Carrier remains an independent transportation business. Ten10 does not broker loads to Carrier, assign Carrier to loads, dispatch Carrier, or act as Carrier's broker or agent. Ten10 is only the TMS Carrier and its brokers use (see the Non-Brokerage Operating Policy).

2. Ten10's promises to carriers

Ten10 does not sell Carrier's information or share it with other carriers, brokers or shippers, except what Carrier chooses to send (for example a carrier packet, a load request, documents or tracking for a load).
Ten10 does not use Carrier's rates, lanes, customers, drivers or documents to take advantage of Carrier, compete with Carrier, steer loads away from Carrier, or rate Carrier to others.
Carrier can export its data at any time, including after cancellation or non-payment.

3. Carrier's responsibilities

Keep its operating authority (USDOT; MC, MX or other docket; SICT permit for Mexican carriers; NSC for Canadian carriers) active and accurate.
Maintain required insurance. Uploading an insurance certificate to Ten10 is not a guarantee of coverage by Ten10. Ten10 may help brokers ask an insurance agent to confirm a policy, but Ten10 does not insure, certify or guarantee coverage for anyone.
Driver qualification, hours of service, drug and alcohol testing, vehicle maintenance and all safety compliance.
Accurate load status updates, documents and information, including equipment and country.
Its contracts with brokers and shippers, and its claims.
Authorize the location tracking and data processing needed for the features it uses; tell its drivers, employees and owner-operators about the tracking and data use (including any notice of electronic monitoring required by state law) and get any consent the law requires, including under Mexican and Canadian privacy laws for drivers there.
Only give Ten10 drivers' and contacts' mobile numbers for text messages if those people agreed to receive them, and defend and indemnify Ten10 against claims (including under the Telephone Consumer Protection Act) arising from numbers the carrier provided without consent.
Not share logins, and follow Ten10's security requirements and the Acceptable Use Policy.

3a. Electronic bills of lading

Carrier's drivers may collect shipper and consignee signatures on Ten10-generated bills of lading electronically, under the Electronic Signature Disclosure. Carrier is responsible for offering a paper bill of lading to anyone who prefers not to sign electronically, and for the accuracy of what it asks others to sign.

4. Dispatchers

If Carrier lets an independent dispatcher work in its account, the dispatcher acts for Carrier, and Carrier is responsible for what the dispatcher does. Dispatchers on Ten10 may earn a referral reward from Ten10 when a carrier they invite subscribes.

4a. Broker agreements and rate confirmations

When a broker sends Carrier a carrier packet, carrier-broker agreement or rate confirmation through Ten10, the agreement is between Carrier and that broker only. Ten10 is not a party, and agreements based on a Ten10 template are the broker's own document.

5. Payments

Ten10 does not pay Carrier for freight. Payments are owed by the broker or shipper and, when sent online, processed by Stripe under the Payment Processing Terms.