Shipper Membership Terms

Last updated November 8, 2026

Summary: rules for shippers who use Ten10, whether through a broker's portal or Ten10's shipper features.

1. Shipper's responsibilities

Accurate shipment descriptions, weights, dimensions, piece counts, commodity and value.
Hazardous materials: proper classification, packaging, marking, labeling, placards, shipping papers, 24-hour emergency contact and shipper's certification under 49 CFR Parts 171-180, and naming a trained hazmat employee. Regulation information and AI answers in Ten10 are for reference only and are not legal or compliance advice.
Proper packaging, loading and securement it controls, and accurate pickup and delivery instructions.
Paying freight charges to its broker or carrier under their agreement.
Cargo insurance decisions and claims notice deadlines under its agreements and the Carmack Amendment where it applies.
Authorizing tracking and document sharing with the carriers and brokers on its shipments.

2. Ten10's role

Ten10 is the software the shipper and its brokers or carriers use. Ten10 does not arrange or carry the shipment, is not a party to the shipper's agreements, and does not guarantee any carrier or broker. See the Non-Brokerage Operating Policy.

3. Shipper's information

Ten10 does not sell shipper information or share it with other shippers, brokers or carriers except the parties to the shipper's own shipments, and does not use it to compete for the shipper's freight. The shipper can export its data at any time.