Broker Membership Terms

Last updated November 8, 2026

Summary: rules for freight brokers and carrier + broker ("broker asset") accounts on Ten10, and how Ten10 protects brokers' commercially sensitive information.

1. Broker's responsibilities

Maintain its FMCSA broker authority and the required financial security (a BMC-84 surety bond or BMC-85 trust of at least $75,000), and keep the bond information in Ten10 current and accurate. Ten10 may require bond confirmation before Broker posts on the Ten10 Load Board.
Its transportation arrangements, carrier selection, vetting and approval. FMCSA, safety and inspection data shown in Ten10 is information to help Broker decide. Ten10's vetting tool applies default rules that Broker reviews and can override; Broker, not Ten10, decides which carriers to approve, block or book, and is responsible for that decision.
Only give Ten10 mobile numbers for text messages (for example drivers' numbers for tracking texts) if those people agreed to receive them, and defend and indemnify Ten10 against claims, including under the Telephone Consumer Protection Act, arising from numbers Broker provided without consent.
Its rate confirmations, carrier-broker agreements, shipper agreements and contracts.
Keeping the transaction records required by 49 CFR Part 371. Ten10 helps store them, but Broker is responsible for keeping them.
Paying carriers and other freight payment obligations, and handling claims under its contracts and the law.

2. Templates

If Broker uses Ten10's carrier-broker agreement or other templates, Broker adopts the document as its own and acknowledges it is a template only and not a substitute for the advice of an attorney. Some template clauses (for example late-paperwork and non-solicitation terms) may not be enforceable in every case; Broker chooses whether to use them. Broker holds harmless Ten10, MXP Group LLC and their owners, members, developers and employees from claims arising from the template, incorrect information in it, or carriers assigned to shipments under it.

3. Confidentiality of Broker's information

Broker's rates, customer lists, margins, carrier lists and shipment information are never disclosed to other members, including competing brokers or Broker's carriers and customers, except what Broker chooses to send (for example a load board post, rate confirmation or tracking link), or as required by law. Ten10 will not use them to solicit Broker's shippers or carriers.

4. Shipper portals

Shippers Broker invites to its branded portal remain Broker's customers. Ten10 will not market other brokers' services to them.

5. QuickPay and online payments

When Broker pays carriers through Ten10, Broker is the payer, pays from its own bank account or through Stripe, and Stripe processes the payment under the Payment Processing Terms. Ten10 never holds Broker's money and is not responsible for Broker's payment obligations.